CALL US 03 9336 0580       ADDRESS:  Unit 6/ 37-39 Slater Parade, Keilor East, Vic, 3033

FREQUENTLY ASKED QUESTIONS

How long before I'll receive my goods?

Once payment is processed, your order will be despatched within 1-2 working days.

Delivery to your nominated address will depend on your location in Australia, as all orders are sent from Melbourne Victoria.

How much will the Freight cost?

Freight charges only apply to orders under AU $300.- , and are calculated by real time Tenamdo integrated software, and quoted live when making a purchase.

Orders over AU $499.- are delivered for FREE, with exceptions of some bulky and heavy items that have to be delivered via special freight company, and charges will therefore apply.

Some heavy bulky items that exceed shipping allowance can only be shipped Melbourne metro area by Hydromax.

Is shopping on line safe?

Shopping on Hydromax is completely safe as we only use the most secure gateway, Secure Pay, approved by major Australian Banks.

Furthermore we also offer Pay Pal payment option.

What if I change my mind and wish to return purchased goods?

All claims must be made within 7 days of receipt of goods.

Proof of purchase is required.

Goods must be returned unused, undamaged and in original packaging.

20% re-stocking fee applies to all returned goods, with exception of Liquid products which are non returnable.

Items are to be returned by receiver/customer at their cost.

Shipping costs are non refundable.

Are those products come with warranty?

All Electric products come with warranty .We will issue warranty certificate when we ship to you.

What sort of warranty do you provide on your items?

We provide manufactures warranty.

Most items, such as Fans, Filters, Ballasts, Electrical Equipment are covered by 12 month warranty.

Items such Lamps, pH and EC Meters are covered by 3 months warranty.

Liquid products are warranted only till opening and limited by 3 months.

For warranty period on specific item please do not hesitate to contact our office on 03 9495 0083 or via e-mail to info@hydromax.net.au

This warranty does not cover acts of god, accidents, misuse, abuse, fire, alteration, negligence, incorrect or incomplete installation or operation/use.

Returned items will be forwarded to manufacture for examination and be repaired or replaced by manufacture at their discretion.